Last Updated: 08/13/2025

At KemeChemicals.com, we strive to provide high-quality research chemicals and exceptional customer service. However, we understand that sometimes issues may arise. This Refund & Returns Policy outlines the conditions under which refunds, replacements, or returns are permitted.

By placing an order with us, you agree to the terms outlined below. Please read this policy carefully before making a purchase.

1. General Policy

  • All sales are final unless otherwise stated. Due to the nature of our products (research chemicals and laboratory materials), we generally do not accept returns for safety, legal, and quality control reasons.
  • Refunds and replacements are considered on a case-by-case basis and are only granted under specific circumstances (e.g., damaged or incorrect items).
  • We do not offer refunds or returns for:
    • Change of mind or incorrect order placement.
    • Products that have been opened, used, or tampered with.
    • Products damaged due to improper storage or handling by the customer.

2. Eligibility for Refund or Replacement

A. Damaged or Defective Products

If your order arrives damaged, defective, or contaminated, you may be eligible for a replacement or partial refund. To qualify, you must:

  1. Notify us within 48 hours of delivery.
  2. Provide clear photographic or video evidence of the issue.
  3. Do not dispose of or alter the product until we authorize a return (if applicable).

B. Incorrect Shipment

If you receive the wrong product, contact us immediately with:

  • Your order number.
  • A photo of the received item alongside the packaging slip.

We will either:

  • Send the correct product at no additional cost.
  • Issue a partial or full refund (if the correct product is unavailable).

C. Lost or Undelivered Packages

If your order does not arrive within the expected timeframe:

  1. Check tracking information first.
  2. If the carrier confirms loss, we will either:
    • Reship the product (if in stock).
    • Issue a store credit or refund.

(Note: We are not responsible for delays caused by customs, incorrect shipping details, or force majeure events.)

3. Non-Refundable Situations

We cannot offer refunds or replacements for:
❌ Opened or used products (for safety and legal compliance).
❌ Orders seized by customs (check your local laws before purchasing).
❌ Customer errors (wrong shipping address, incorrect product selection).
❌ Products stored improperly (e.g., exposure to heat, moisture, or contamination).

4. How to Request a Refund or Replacement

  1. Contact Support – Email [support@kemechemicals.com] within 48 hours of delivery with:
    • Order number.
    • Detailed explanation of the issue.
    • Supporting evidence (photos/videos).
  2. Await Approval – Our team will review within 3-5 business days.
  3. Resolution – If approved, we will process a replacement, store credit, or refund.

*(Refunds may take 5-10 business days to reflect in your account, depending on your payment method.)*

5. Shipping Costs for Returns

  • If a return is authorized due to our error (e.g., wrong item shipped), we will cover return shipping.
  • If the return is due to customer error (e.g., wrong address), return shipping costs are the customer’s responsibility.

6. Chargebacks & Disputes

  • Unauthorized chargebacks will result in a permanent ban from future purchases.
  • Always contact us first to resolve issues—we are happy to help!

7. Final Notes

  • Research chemicals are for laboratory use only. By purchasing, you confirm that you are a qualified researcher and comply with all applicable laws.
  • We reserve the right to deny refunds/returns if misuse or fraud is suspected.

Contact Us

For any questions regarding refunds or returns, email:
📧 [support@kemechemicals.com]

We appreciate your trust in KemeChemicals.com and are committed to fair and transparent resolutions.

By placing an order, you acknowledge that you have read and agreed to this Refund & Returns Policy.